Unio
Something not working?
Tell us what happened and we will sort it out. A real person reads every message.
We read every message ourselves. Tell us what you were doing when it went wrong and we can move faster.
Pairing
My partner's invite link does not work.
Invite links are single use and can be revoked. Ask your partner to send a fresh one, or type the six character code from the link into the app instead.
I do not have the app yet and got a link.
Open the link on the iPhone you will use for Unio, install the app from the App Store, then come back to the link, or type the six character code in once the app is open.
How do I unpair?
Open Setup, then the partner section. You can also block someone from there, which stops all contact between you.
What happens if my partner deletes their account?
You are unpaired automatically. Your own history and data stay exactly as they were, and you can pair with someone else when you are ready.
Subscription
I paid but the app still shows a paywall.
Use Restore Purchase on the paywall screen. Purchases are tied to your Apple Account, so make sure you are signed in with the same one you paid with.
My partner paid, why am I still locked?
Make sure you are actually paired first. One subscription covers both people, but only once pairing is complete.
How do I cancel?
iPhone Settings, your name, Subscriptions, then Unio. It stays active until the end of the period you already paid for.
How do I get a refund?
Refunds are handled by Apple, not by us. Go to reportaproblem.apple.com.
Account and data
How do I delete my account?
From inside the app, in Setup. Deleting removes your account and your logged data.
What can my partner see?
Only what you allow. You can share the detail of a session, or just the fact that you trained, and you can change that at any time.
I want a copy of my data.
Email the support address above and ask. We will send it over.
Before you write in
These fix most problems on their own.
- Update the app. Check the App Store for a pending update and install it.
- Restart it. Close Unio fully and open it again.
- Check you are online. Some actions need a connection to sync.
- Check your Apple Account. Settings, your name, and confirm it is the one you subscribed with.